At PixelProwess Gaming Hub, we strive to provide an exceptional gaming experience, and your satisfaction is important to us. Below is our refund policy to ensure clarity and fairness for all customers. 1. Booking Cancellations Refund Eligibility: If you need to cancel a booking for gaming sessions or private room rentals, you must notify us at least 24 hours in advance. Cancellations made with at least 24 hours' notice are eligible for a full refund. Late Cancellations: If you cancel within 24 hours of your scheduled time, a 50% refund will be issued. No-Show Policy: If you do not show up for your booking and do not provide prior notice, no refund will be issued. 2. Event & Tournament Cancellations Refunds for Cancelled Events: In the event that we need to cancel a tournament or group event due to unforeseen circumstances, participants will be issued a full refund. Event Rescheduling: If an event is rescheduled, you will have the option to either attend the rescheduled event or receive a refund. 3. VR Gaming Experience Service Disruptions: If there are technical issues or malfunctions with the VR equipment during your session, we will offer either a full refund for the time lost or a rescheduled session at your convenience. Personal Experience: If you experience any discomfort with the VR equipment, please let our staff know immediately. We will do our best to provide a more comfortable experience, but if you wish to discontinue, a partial refund may be available based on the time used. 4. Custom PC Builds & Repairs Refund Eligibility: For custom PC builds or repairs, a refund is only available if the service is canceled before any work is started. Once the build or repair process has begun, no refunds will be issued. Faulty Work: If any parts of the custom build or repair are deemed faulty or not working as promised, we will either repair or replace the part at no extra charge. A full refund will be offered if we are unable to resolve the issue. 5. Gift Cards & Store Credit Non-Refundable: Gift cards and store credits are non-refundable once purchased. However, they can be used at any time for services or purchases at PixelProwess Gaming Hub. 6. How to Request a Refund To request a refund, please contact our customer service team at [Insert Contact Information] with your booking details. We will process your request as quickly as possible and notify you of the outcome. 7. Changes to the Refund Policy PixelProwess Gaming Hub reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately for all future bookings. We are committed to ensuring you have the best possible experience at PixelProwess Gaming Hub, and we want to make sure that any issues are handled promptly and fairly. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to us!